Need Help?

First, check the README file, and the Troubleshooting section of your manual. If you can't find your manual, there's a complete online HTML version in the man or doc subdirectory of the installation area. Not sure where the installation area is? Try the command rchelp.

Still can't find the manual? Go to the Download page to get a copy. Or browse our online copy.

If you've purchased Robochart through a reseller, please talk to them first. And don't forget the online help information (press the F1 or Help key with the pointer over the area or control item of interest).

If you're having trouble using the floppy disk on your Sparc, maybe we can help.

Does Robochart/OPEN LOOK crash when you select "Print..." from the "File" menu? You probably have a broken Sun patch version 103901-8 or 103901-9 installed (type showrev -p to check). Please replace this patch with the current version (103901-11 or later).

Still stuck?

Send us email or

. Be sure to include the following information. If you have a support contract, or have installation questions, you can also telephone us.

Phone/fax/email reply address
Program version number (displayed at startup, and in the README file)
SunOS version (better yet, the whole output of uname -a)
Other version information (X11, X server, window manager)
Problem description (include any error messages seen)
Is it repeatable?
If you've customized your configuration, send the changes to any configuration files that might be relevant.
If you're having trouble with licensing, also include:
- License type (fixed or floating)
- License server hostname or fixed license hostname
- License key as installed
If the program doesn't make it through startup, send the output of trace (Solaris 1) or truss (Solaris 2+) running the actual executable.

Comments or Questions? Contact us!